SmartFix Tech Support – Your Digital Safety Net
Welcome to SmartFix – Business Digital Machines’ new after-sales support and care service. With SmartFix Tech Support, you gain priority access to our fully trained support team, ready to assist you with any product or technical questions you may have – however big or small they may be.
SmartFix Tech Support is your helping hand from setup questions to using key features. Our dedicated team is here to ensure that you get the most out of your purchase, providing expert guidance every step of the way.
You get 1 month of free SmartFix Tech Support with every new hardware purchase. After that, you can choose to continue support on a pay-as-you-go, monthly basis – giving you complete control and the freedom to cancel at any time, no questions asked.
“SmartFix Tech Support has been a fantastic help since my purchase. Knowing I had expert advice just a call or click away gave me real peace of mind. The free 1-month support was a great start, and extending it was a no-brainer – it’s affordable and incredibly useful when trying to resolve issues quickly with the team’s knowledge second to none”
SmartFix Tech Support Benefits
Priority Support
Having equipment not working is not great for productivity, project schedules or your sanity. With SmartFix, you receive a priority response to your question or issue. We aim to respond to and resolve all user and technical questions within 1 hour of them being received.
Chat and Email Support
Drop an email to our SmartFix team 24/7 with any questions, issues, or advice. One of the team will be assigned to help you on the next working day. They will remain assigned to your question, being your main point of contact to help you with whatever your question or requirement is.
On-site Support*
For items such as large format scanners, MFPs & printers, we can include on-site support. One of our trained team members will attend site to resolve any issues, attempt repairs or order any replacement parts. We often attend the next working day, and SmartFix support includes callout and labour charges.
Telephone Support
Call our SmartFix team between 9 am and 5 pm, and they will be able to help straight away. Fully trained on all our products, they often can resolve issues with just one call and within 1 hour. If not, they will remain your main point of contact and keep you fully up to date on resolving your issue fully.
Remote Assitance
Our SmartFix remote assistance allows us to remotely control your computer and device. We can see exactly what the issue might be and show you step-by-step how to resolve it or how to complete your task. It allows issues to be resolved much quicker, getting you back up and running faster.
Offers and Rewards
As a SmartFix member, you’ll unlock exclusive offers, member-only discounts, and early access to new tech and solutions. It’s more than support – it’s added value, rewarding you with priority perks and savings just for being part of the SmartFix community. A little extra help, and a lot of extra benefits.
SmartFix Tech Support – The Affordable Choice for Tech Support
SmartFix Tech Support can be purchased on a pay-as-you-go, rolling monthly contract for just £10.00 ex. VAT per month*. There are no commitments; you’re free to cancel it at any time, so you are always in control.
It’s the ideal solution to save you the headaches and downtime of trying to figure out why something isn’t working right or if you’re not quite sure what button to click. With our SmartFix Tech Support team behind you, we can help solve those technical hiccups and help you learn something new to help you achieve more.
Enjoy peace of mind knowing expert support is just a tap or call away – helping to keep your business running smoothly, every step of the way.
SmartFix tech support is available on qualifying products only, with up to 1 month of free support included. Eligibility and the free support period are detailed on each product page. The free period begins on the day delivery is confirmed via POD (Proof of Delivery) from our appointed courier and runs for 1 month or the equivalent of 30 days for consistency and fairness.
At the end of the free period, you’ll be contacted and asked whether you wish to continue with SmartFix support. If you want to continue with SmartFix tech support, we’ll provide you with additional information and enrol you on the pay-as-you-go, monthly renewing support plan at the cost of £9.95* ex. VAT per month.
There is no automatic enrolment into SmartFix after the 1-month free period ends. You do not need to do anything if you do not want to continue with SmartFix, and there is no obligation to purchase.
SmartFix is not an extended warranty and does not change or enhance your product’s standard warranty. Any additional extended warranty plans and options will be listed on the product’s website listing. Smart Fix does not affect your statutory rights.
* £10.00 does not include on-site support. If you want to include the on-site support element, SmartFix will be re-quoted based on the equipment’s location. The ordering of replacement parts only applies if the equipment is still under its original manufacturer’s warranty period or covered under a manufacturer’s extended parts warranty plan purchased via Business Digital Machines. If the equipment is out of warranty, parts will be chargeable and quoted in advance.
Technical support is still accessible for non SmartFix tech support customers, but will be limited to basic telephone and email support.
SmartFix tech support is only available on equipment purchases made through Business Digital Machines.
For more information, please contact us for our full terms and conditions of service.
Business Digital Machines. Your Scanning Experts for a Digital Future
At Business Digital Machines, we specialise in advanced scanning equipment designed to streamline workflows and digitise with precision. From large-format to everyday document scanners, we’ve got the right solution for your needs. Your Scanning Experts for a Digital Future. Discover our range today and transform the way you work.
Specialists in the latest scanning technology
Wide choice of products and solutions
Affordable and competitive pricing
Expert pre-sales advice to find the best product
Trusted technical support and aftersales care
Virtual installation and user training services
Comprehensive setup and user training options