Returns and Refunds
We really hope you will enjoy your product or solution from Business Digital Machines, but if you do need to return a product, please read the guide below. Our returns policy should also be read alongside our Terms and Conditions of Sale for additional information.
Our returns policy is in addition to your statutory legal rights. This policy covers consumers within the UK. Customers buying from Europe or Overseas should contact us for more information, as rights and regulations may differ.
14-Day Cooling Off Period
Under the UK Consumer Contracts Regulations, you have the right to cancel your order starting from when you confirm your order and 14 consecutive days from the date your item/s are delivered. This rule differs for digitally downloaded items, such as software, which is explained in detail further on. This policy is also not applicable to custom-made, personalised and/or custom-amended orders/items.
If you wish to cancel or return your item/s during this period, please first contact us via our support email at support@businessdigitalmachines.co.uk or by calling us on 0207 689 7508.
We will supply you with a form to complete, which must be returned to authorise the return.
Item/s returned must,
• Contain the original item
• Include all supplied accessories such as adapters and leads
• Included original software discs/dongles
• Be re-packaged in its original outer and inner packing, which also applies to accessories.
• Be kept in reasonable condition and care
• Be in a fully resalable condition (unless you have identified your item as damaged or faulty)
• Be returned with any provided promotional gift/s supplied as part of the purchase.
• Not be used from the moment you contact us to start your return
The cost of return delivery is the responsibility of you, the customer. You should ensure you choose an appropriate service which covers the value of the goods in case of loss or damage in transit back to us, and includes tracking.
On receipt of your item/s, Business Digital Machines will complete a full assessment of the item/s to ensure compliance with the above terms.
Business Digital Machines reserves the right to reduce the value of any refund owing if the item/s are returned showing signs of excessive handling, use and/or suffered damage from poor re-packaging, which all impact the ability to resell the goods.
Refunds will be made via the original method of purchase. Refund processing times vary by card provider and will be completed as soon as possible.
The basic cost of delivery will be refunded in addition to the refund of the item/s sale price.
A re-stocking fee of 10% of the original sale price will be deducted from any return which is due to a change of mind.
Digital Downloads
Digital downloads, such as software packages, are not covered under the above policy if,
• The customer downloads the software from the provided link, regardless of whether they have or have not installed and/or activated the downloaded content.
From the moment you click to start downloading the digital download, you understand and agree that you lose the right to cancel under the 14-day cooling-off period as detailed above.
Please only download digital content if you are sure it is what you require and that you have fully checked the digital content’s compatibility with your intended usage, application, or hardware.
Cancellation due to restocking or delivery delay
All delivery (and re-stocking if applicable) schedules are for guidance only and may be subject to change at short notice and without warning.
They do not form any bound guarantee between Business Digital Machines and you, the customer, to honour or complete the order process within that timeframe. As such, delay and excessive deviation from the delivery schedule will not give the customer warrant or reason to cancel the order in part or in full.
The customer should follow the tracking information provided from the items dispatched from Business Digital Machine for up-to-date information on the expected delivery date.
Enhanced delivery services, where available or offered (such as allocated time slots), are subject to the assigned courier’s operating conditions, which may be subject to change at short notice and are beyond our reasonable control. As such, Business Digital Machines will not offer any refund in full or in part for enhanced delivery services which are not met or fulfilled where it is proven we are not at fault.
Faulty or Damaged Items
We hope your item/s do not arrive damaged or incur a fault, but if the worst should happen, we are here to help.
If this should happen, please contact us via our support email at support@businessdigitalmachines.co.uk or by calling us on 0207 689 7508.
We will supply you with a form to complete, which must be returned to authorise the return.
Please note, all new equipment (unless otherwise stated) comes with a minimum of a 12-month return to base guarantee. If you have purchased additional or enhanced warranty options, please refer to the additional terms and conditions that are provided with them.
If your item has arrived damaged
• You can choose to have the item/s replaced with an exact replacement
• A full refund, including basic delivery costs
Whichever option you choose, items will be returned following the conditions below,
• Contain the original item
• Include all supplied accessories such as adapters and leads
• Included original software discs/dongles
• Be re-packaged in its original outer and inner packing, which also applies to accessories.
• Be kept in reasonable condition and care
• Be returned with any provided promotional gift/s supplied as part of the purchase.
The cost of return delivery is the responsibility of you, the customer. You should ensure you choose an appropriate service which covers the value of the goods in case of loss or damage in transit back to us, and includes tracking.
On receipt of your item/s, Business Digital Machines will complete a full assessment of the item/s to ensure compliance with the above terms.
If they are met, a replacement product will be dispatched as soon as possible, or a refund will be processed via the original method of purchase.
If we deem the damage has been caused by client misuse or we suspect the item has been used excessively, we reserve the right to withhold issuing a replacement product or refund until further investigation is carried out. If such circumstances occur, additional information will be sent to you.
If your item develops a fault within the first 30 days
(The period of 30 consecutive days begins from the date the item was delivered to you)
• You can choose to have the item/s replaced with an exact replacement
• A full refund, including basic delivery costs
Whichever option you choose, items will be returned following the conditions below,
• Contain the original item
• Include all supplied accessories such as adapters and leads
• Included original software discs/dongles
• Be re-packaged in its original outer and inner packing, which also applies to accessories.
• Be kept in reasonable condition and care
• Be returned with any provided promotional gift/s supplied as part of the purchase.
The cost of return delivery is the responsibility of you, the customer. You should ensure you choose an appropriate service which covers the value of the goods in case of loss or damage in transit back to us, and includes tracking.
On receipt of your item/s, Business Digital Machines will complete a full assessment of the item/s to ensure compliance with the above terms.
If we deem the damage has been caused by client misuse or we suspect the item has been used excessively, we reserve the right to withhold issuing a replacement product or refund until further investigation is carried out. If such circumstances occur, additional information will be sent to you.
If your item develops after 30 days up to 6 months
Business Digital Machines has the right to try and repair any suspected fault/s before a refund is considered.
If this should happen, please contact us via our support email at support@businessdigitalmachines.co.uk or by calling us on 0207 689 7508.
We will supply you with a form to complete, which must be returned to authorise a repair.
The cost of return delivery is the responsibility of you, the customer. You should ensure you choose an appropriate service which covers the value of the goods in case of loss or damage in transit back to us, and includes tracking.
The item/s must be returned following the conditions below,
• Contain the original item
• Include all supplied accessories such as adapters and leads
• Included original software discs/dongles
• Be re-packaged in its original outer and inner packing, which also applies to accessories.
• Be kept in reasonable condition and care
• Be returned with any provided promotional gift/s supplied as part of the purchase.
On receipt of your item/s, Business Digital Machines will complete a full assessment of the item/s to ensure compliance with the above terms.
If we deem the damage has been caused by client misuse or we suspect the item has been used excessively, we reserve the right to withhold issuing a replacement product or refund until further investigation is carried out. If such circumstances occur, additional information will be sent to you.
Business Digital Machines will try to repair products in a satisfactory time frame, which includes sourcing the replacement parts required and fitting them via an approved source. Repairs will be covered in the remaining valid warranty period.
If we cannot repair your item, we have the right to offer a like-for-like replacement. This will be of the same make, model, and version as the original item. However, if this item is no longer available or has been superseded, we may need to offer an alternative which matches the specification of the original item as closely as possible or the newest version of the product.
If your item develops a fault after 6 months to 12 months.
Business Digital Machines has the right to try and repair any suspected fault/s before a refund is considered. This includes providing additional software and/or firmware updates remotely.
If this should happen, please contact us via our support email at support@businessdigitalmachines.co.uk or by calling us on 0207 689 7508.
We will supply you with a form to complete, which must be returned to authorise a repair.
The cost of return delivery is the responsibility of you, the customer. You should ensure you choose an appropriate service which covers the value of the goods in case of loss or damage in transit back to us, and includes tracking.
The item/s must be returned following the conditions below,
• Contain the original item
• Include all supplied accessories such as adapters and leads
• Included original software discs/dongles
• Be re-packaged in its original outer and inner packing, which also applies to accessories.
• Be kept in reasonable condition and care
• Be returned with any provided promotional gift/s supplied as part of the purchase.
On receipt of your item/s, Business Digital Machines will complete a full assessment of the item/s to ensure compliance with the above terms.
If we deem the damage has been caused by client misuse or we suspect the item has been used excessively, we reserve the right to withhold issuing a replacement product or refund until further investigation is carried out. If such circumstances occur, additional information will be sent to you.
Business Digital Machines will try to repair products in a satisfactory time frame, which includes sourcing the replacement parts required and fitting them via an approved source. Repairs will be covered in the remaining valid warranty period.
If we cannot repair your item, we have the right to offer a like-for-like replacement. This will be of the same make, model, and version as the original item. However, if this item is no longer available or has been superseded, we may need to offer an alternative which matches the specification of the original item as closely as possible or the newest version of the product.
If your item develops after 12 months.
Business Digital Machines can still help, but any required repairs will be chargeable. Please contact us for more information.
If you have purchased an extended or enhanced warranty package, please refer to the terms and conditions provided with this for more information on obtaining support.